Shipping Protection & Tipping Policy

We are committed to making every purchase as clear, convenient, and flexible as possible. During checkout, customers may choose to add certain optional services to their order based on their personal preference.

1. Optional Add-On Services

Both Shipping Protection and Tips are entirely optional. Neither service is a mandatory charge, and they will only be included in your order when you actively choose to add them during the checkout process.

  • Shipping Protection: An optional service designed to provide additional coverage if your parcel is lost, damaged, or stolen while it is in transit.
  • Tip: A voluntary contribution that allows customers to express appreciation for the teams involved in order fulfillment and customer support.

2. Shipping Protection Coverage

Customers who select Shipping Protection may receive coverage for eligible shipping-related incidents that occur while an order is being transported.

For complete information regarding applicable coverage, limitations, and exclusions, please review our Shipping Protection details at:

https://profunvyy.com/products/shipping-protection-10

3. Refunds for Shipping Protection and Tips

If you added Shipping Protection or a Tip during checkout and later decide that you no longer want the service, you may request a full refund of the amount paid for that specific optional add-on.

Refund requests for these voluntary charges may be submitted even after the associated order has already been shipped. If an optional service was selected by mistake or you simply reconsider your choice, the applicable Shipping Protection fee or Tip amount can be fully refunded upon request.

4. Contacting Customer Support

For questions regarding these optional services or to request a refund for Shipping Protection or a Tip, please contact our customer service team using the information below:

Our support team will assist with your request and work to provide a prompt and straightforward resolution.