Shipping Policy
Brand: profunvyy
Last Revised: July 25, 2025
Thank you for ordering from profunvyy. This policy explains how orders are prepared, shipped, tracked, and handled if delivery issues occur.
1. Order Processing
Once an order is successfully submitted, our fulfillment team begins reviewing and preparing it for shipment.
Order verification, packing, and transfer to the shipping carrier may require up to 3 business days.
Orders placed during a weekend are generally scheduled for dispatch on the following Monday.
2. Delivery Estimates and Shipping Charges
Our standard international delivery period is approximately 10–20 business days after the order has been processed and shipped.
A flat shipping charge of USD $5.99 per order applies unless another rate or promotion is displayed during checkout.
3. Circumstances That May Affect Delivery
Delivery dates are estimates rather than guaranteed arrival dates.
A shipment may take longer than expected due to circumstances outside our direct control, including:
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Customs inspections or clearance procedures
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Carrier network interruptions
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Transportation delays
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Severe weather
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Regional service restrictions
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Public holidays or unusually high shipping volumes
We appreciate your understanding when external events affect the carrier’s normal delivery schedule.
4. Shipment Tracking
After your parcel has been dispatched, a shipping-confirmation email will be sent to the email address associated with your order.
The confirmation will contain a tracking number that can be entered at:
Tracking records may not become visible immediately. In some cases, several days may pass before the carrier completes the first scan or posts an update.
5. Orders Sent in Multiple Packages
When an order contains more than one item, the products may be fulfilled from separate warehouses.
To reduce unnecessary delays, these items may be shipped individually and delivered on different dates.
Each parcel will be assigned its own tracking number.
6. Changing Order or Delivery Details
Requests to update an order must be submitted within 12 hours after the order is placed.
You may request corrections or changes involving:
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Recipient information
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Shipping address
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Product size
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Product color
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Quantity ordered
Email support@profunvyy.com and provide:
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Your order number, for example, 071SHOP-123331
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The email address used during checkout
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A complete and specific description of the requested change
We will make a reasonable effort to update the order. However, once fulfillment or processing has begun, the requested modification cannot be guaranteed.
7. Unsuccessful Delivery Attempts
If the courier cannot complete delivery, it may leave a notification and transfer the parcel to a nearby post office, pickup point, or local carrier facility.
Use your tracking number to contact the delivery provider and confirm where the package is being held.
profunvyy is not responsible for packages returned or undelivered because:
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The shipping address was incomplete or incorrect
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The recipient was unavailable
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The parcel was not collected within the carrier’s required holding period
8. When a Shipment Is Taking Longer Than Expected
Begin by reviewing the shipment’s tracking history.
If tracking activity has appeared within the previous 7 days, the package is generally still progressing through the carrier’s network.
When no new tracking event has been recorded for more than 7 days, contact us at support@profunvyy.com.
Please include your order number and the email address associated with the purchase so our team can review the shipment.
9. Lost or Stolen Parcels
When a shipping carrier officially confirms that a parcel was lost while in transit, profunvyy will arrange a replacement without an additional product or shipping charge.
Packages shown by the carrier as successfully “Delivered” are not considered lost in transit.
If tracking states that delivery was completed but you cannot locate the package, first check:
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Nearby doors, mail areas, or secure delivery locations
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Neighbors or other household members
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Building reception, concierge, or property management
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The local delivery provider
Packages lost or stolen after the carrier has confirmed delivery are not covered under this policy.
10. Shipping Locations and Service Areas
profunvyy offers worldwide shipping.
If delivery to a particular country or region is unavailable, we will contact the customer as soon as reasonably possible.
Depending on product availability and destination, an order may be sent from fulfillment locations in:
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The United States
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Canada
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Australia
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The European Union
Certain products may also be dispatched directly by approved manufacturing or fulfillment partners. This arrangement allows us to maintain product availability, quality standards, and competitive pricing.
11. Additional Shipping Terms
Estimated Delivery Periods
All processing and delivery periods stated in this policy are approximate.
profunvyy is not responsible for delays caused by customs authorities, shipping carriers, weather conditions, transportation disruptions, or other events outside our reasonable control.
Customs Fees, Import Duties, and Taxes
The customer is responsible for any customs duty, import tax, brokerage charge, or other government fee imposed by the destination country.
These costs are not included in the product price or standard shipping charge unless checkout specifically states otherwise.
Correct Shipping Information
Customers must provide a complete and accurate shipping address when placing an order.
profunvyy is not liable for a parcel that is lost, delayed, misdirected, or returned because incorrect or incomplete delivery details were submitted.
Responsibility After Confirmed Delivery
Our shipping responsibility ends once carrier tracking confirms that the package has been successfully delivered to the supplied address.
We do not provide refunds or replacements for packages that are lost, removed, or stolen after confirmed delivery.
Customer Service
For questions about processing, shipment tracking, delayed delivery, or order changes, contact us using the details below:
Brand: profunvyy
Email: support@profunvyy.com
Phone: +1 (323) 553-7434
Website: https://prefunvyy.com/
To receive faster assistance, include your order number and the email address used to place the order in your first message.